The Online Cargo Bidding Website

User Agreement – Shipping and Delivery


  • This document describes the terms with which offers you access to our services, hereinafter referred to as 'MOOV'.
  • This agreement describes the terms and conditions applicable to your use of our services available under the domain.
  • Once you accept the terms and conditions of this Agreement, you hereby agree and acknowledge that at any time and in our sole discretion, we may effectively modify the terms and conditions of this Agreement by posting the modified Agreement with its new terms and conditions on the website.
  • All modified terms and conditions shall take effect immediately after posting to the website.
  • You agree and consent to any and all modified terms and conditions hereunder.
  • This Agreement may not be modified, amended, and/or changed by you in any manner.
  • Furthermore, you agree that we may modify this Agreement or discontinue our website at any time and without notice and without any liability or responsibility to you.
  • This agreement is effective on October 1, 2016 for all users.

Terms and Conditions

1. MOOV is a Neutral Venue

MOOV is not a Transportation Service Provider (TSP), freight forwarder or broker. Our site acts as a venue where shipping customers and TSPs can meet and enter into agreements. We are not involved in the actual transaction between shipping customers and TSPs. As a result, we have no control over the quality, safety, or legal aspects of the transactions that take place on our website. MOOV does not prequalify or validate the claims of TSPs including with respect to their licensure, insurance and registration. We, our website and mobile application function solely as a neutral venue and digital clearinghouse where two parties may agree on a price for a particular type of service. We are the neutral venue for this connection between you and other members. We do not provide any endorsement for you or your services, you acknowledge and agree that we do not provide the services and we are not in any way responsible for assisting you in any manner with your provision of the services. We cannot and will not guarantee the ability of members to complete payment for any of the provided services. Furthermore, due to the difficulty of individual authentication, especially on the Internet, we cannot and will not in any manner verify or confirm the identity or ability of members to pay for the provided services. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the services are not provided by us and are specifically and solely between you and the other member. Because we are not involved in the actual transaction between shipping customers and TSPs, we have no control over the accuracy of listings, the ability of TSPs to transport items, or the ability of shipping customers to send items. We cannot ensure that a shipping customer or TSP will actually complete a shipment.

2. Membership

You agree that you can form legally binding contracts under applicable law. Our services are not available to temporarily or indefinitely suspended MOOV members. You acknowledge that you are at least 18 years of age. Minors may only use this service in conjunction with their parents or guardians. Your MOOV membership may not be transferred or sold to another party. If you are registering as a business entity, you represent that you have the authority to bind the entity to this agreement. Members who engage in the transportation of goods must have a valid license to operate the vehicle they intend to use. You agree that the website and mobile application are for services only and that work that you provide will only involve services. You agree that you will not use your participation in the MOOV website as a means to sell or market any types of goods or products, unless specifically allowed by MOOV.

3. Other Terms and Conditions

You acknowledge and agree that we have the sole discretion to set forth and post additional terms and conditions for your use of the website and mobile application at various places throughout the website and mobile application. You agree that those additional terms and conditions shall be considered an effective amendment to this Agreement and said terms and conditions shall be incorporated herein. Furthermore, you expressly agree that if there is any conflict between those additional terms and conditions and the specific terms and conditions set forth herein, the terms and conditions set forth herein shall govern.

4. Fees.

⟨ a ⟩There are currently no fees to join MOOV as a primary user. MOOV may collect a listing fee in order to activate certain services, an auction and/or an Auction Service Charge from shipping customers in certain categories if and when a bid is accepted. The amount for such an Auction Service Charge, if any, will be displayed for customers before they accept any bid. Transportation Service Providers (TSPs) are charged a base transaction booking fee (base fee may be discounted for special programs) based on a tiered percentage of their accepted bid price. In addition, there are specific premium MOOV offerings that are covered under separate fee schedules.
The origin and destination of a shipment or type of service offering determines the applicable fee schedule that applies, which may change from time to time. Unless otherwise stated, all fee schedules are based in Nigeria Naira (“NGN”). For bids placed in a different currency, we will use market conversion rate on the bid date to calculate the booking fee. This fee is only charged if a TSP's bid is accepted by the shipping customer.

⟨ b ⟩MOOV reserves the right to charge members for fees associated with specific bids or transactions that occurred on our site. Account credits resulting from prepaid booking deposits (see Section 5) will offset the fees due to MOOV. MOOV reserves the right to waive or change our fees, penalties, or interest at any time. We may temporarily change or suspend our fees as a promotion and such changes are effective for the promotional period described on our website. You are solely responsible for paying all fees associated with using our services as well as all applicable taxes. You are responsible for all actions taken with your username and password, including fees. We recommend that you do not disclose your MOOV password or any account sensitive information to any third parties.

5. Deposits & Payments

Shipping customers may be given two payment options when they accept a bid from a TSP:

MOOV Payments: MOOV Payments is an escrow service. MOOV collects the total booking price and notifies the TSP. Once delivery is completed, MOOV release payment to the TSP, less applicable fees.

The shipping customer retains the right to control their payment(s). Releasing payment to the TSP is the equivalent of making a non-reversible cash payment. TSPs can only ask for the payment after the load is delivered when being paid through MOOV Payments (exception: shipments of live animals may require payment at pick-up). Cancellations can only be initiated if the funds have not been released to the TSP through MOOV Payments. Customers will receive a refund of 95% of the accepted bid price and a MOOV credit equal to the Bid (Auction) Service Fee plus 5% of the accepted bid price once a cancellation is completed. In the event that payment is released before a dispute is reported, MOOV reserves the right to suspend both parties, debit the transporter’s account for the amount owed and/or not issue a credit or refund for any or all of the amount paid through MOOV Payments by the customer. The customer agrees that payment should be released to the TSP upon delivery of the shipment (exception: shipments of live animals may require payment at pick-up) regardless of damages, delays or any other service level issue that might have occurred during transit. Should damage occur, the shipping customer should take appropriate steps to file an insurance claim and/or work with their TSP to settle the damage claim.

In the event of a payment dispute, when a customer refuses to authorize release of the payment, MOOV cannot release payment without the shipping customer’s consent under any circumstances. Only upon a customer giving consent will a payment be released. MOOV can also attempt to contact the customer on behalf of the TSP regarding the refusal of payment and assist in mediating the issue, however, MOOV is not responsible for any monetary disputes that reside with a TSP or shipping customer; it is the responsibility of both the TSP and shipping customer to resolve all monetary disputes, damage claims, breach of contract claims, etc. outside of MOOV.
TSPs who receive payment through MOOV Payments may be given the option to withdraw funds from MOOV Fast Cash. This option is available according to the following requirements:

  • TSP has completed at least one (1) transaction through MOOV Payments, with a 5 day waiting period for first time MOOV Payments users.
  • TSP has at least two (2) Pending Payments.
  • Have the account holder’s valid driver’s license on file.
  • Have the account holder’s verified address of on file.
  • TSP has a valid credit/debit card on file and an account in good financial standing.

If a TSP chooses to withdraw from MOOV Fast Cash, they will be charged a non-refundable fee of N1.00 for every increment of ₦20.00, which will be assessed at the time of the withdrawal. The final determination of the TSP’s eligibility and MOOV Fast Cash limit is at the sole discretion of MOOV. MOOV reserves the right to charge the TSP for fees and outstanding balances related to MOOV Payments withdrawals.
MOOV Booking Deposit: Customers pay a deposit in the amount of the TSP’s matching bid rate plus service charge. This deposit is collected by MOOV and placed in escrow. Upon delivery confirmation the deposit amount is then moved from escrow credited to the TSP’s MOOV account less applicable MOOV fee.
A MOOV credit equal to the booking deposit amount will be applied to the shipping customer’s account in the event of a completed cancellation on the MOOV site. Customers are encouraged to contact member support regarding questions or concerns about their MOOV account credit and/or refund.
MOOV Payments, the shipping customer deposit and/or Auction Service fee will not be credited or refunded in the event of a completed shipment transaction. MOOV is not responsible for any monetary disputes that reside with a TSP or shipping customer; it is the responsibility of both the TSP and shipping customer to resolve all monetary disputes, damage claims, breach of contract claims, etc. outside of MOOV.

6. Authorization to Credit and Debit Accounts

As a shipping customer or TSP, you irrevocably and expressly authorize MOOV to credit any monies to the account that you have identified for MOOV. You agree that it is your responsibility to maintain a valid bank account on file with us while engaging in activity on our website. You agree that if you do not maintain a valid bank account on file with us during any billing attempt, you may be subject to interest and penalties as enumerated below. You irrevocably and expressly authorize MOOV to withhold any monies and/or debit any monies from any account that you have identified to MOOV for any chargebacks, fees, costs, deductions, adjustments and any other amounts owed to MOOV. We reserve our rights to all actions and remedies in connection with any monies owed to MOOV. You will indemnify, defend and hold us harmless for any claims, demands or causes of actions that we take toward any identified account pursuant to this Section.

7. Charge backs

Unwarranted chargebacks initiated by MOOV members against MOOV are prohibited and will result in the suspension of your MOOV account, and may result in MOOV pursuing any and all options at its disposal to collect the withdrawn funds including, but not limited to, sending your unpaid account to a collections agency or the appropriate law enforcement agency. In the event that shipping services were not performed, all members must abide by the MOOV Cancellation Policy described in Section 9 of this agreement. The MOOV Cancellation Process ensures the integrity of the rating and feedback system and accuracy of any refund.
There are situations where a chargeback may be warranted, such as when a card holder feels that their card has been charged fraudulently and/or there is a discrepancy with the billed amount. Prior to any chargeback initiation, MOOV must be notified by the card holder so that MOOV may investigate the claim to determine if a chargeback is appropriate. A chargeback may not be filed as a replacement, or an addition to, a cancellation of a MOOV transaction.
If an unwarranted chargeback of the shipping customer deposit is initiated and accepted by the credit card processor or other entity, MOOV reserves the right to charge the TSP for any costs associated with the chargeback. This deposit represents a portion of the total bid price and is credited to the TSP's MOOV account to offset any bid fees. If a chargeback is accepted, the TSP becomes responsible for that invoiceable amount.
The online payment through MOOV Payments, the shipping customer deposit and/or Auction Service fee will not be credited or refunded in the event of a completed shipment transaction. MOOV is not responsible for any monetary disputes that reside with a TSP or shipping customer; it is the responsibility of both the TSP and shipping customer to resolve all monetary disputes, damage claims, breach of contract claims, etc. outside of MOOV.

8. Unpaid Fees

If, for any reason, any fees have not been received or in any manner realized by MOOV on bids that have been completed by you for the services and any additional services performed by you ("Unpaid Fees"), you agree to pay such Unpaid Fees immediately. If in any billing period, we are not able to collect Unpaid Fees from your account through Pending Payments or your payment method on file the full amount owed us we reserve the right to charge your payment method on file for fees associated with specific matches or transactions that occurred on our site. If payment by bank account is not received for any reason, a fee of N2000 will be added to the total amount owed to MOOV. If in any billing period, we are not able to collect Unpaid Fees from your account through Pending Payments or your payment method on file, MOOV may charge your account a penalty of N3000 if the payment owed is 30 days past due, N 5000 if the payment owed is 60 days past due, and N10,000 if the payment owed is 90 days past due.
In addition, MOOV may charge interest, in the amount of 5% per month or fraction thereof, on any unpaid account balance that you maintain. Any partial payments made to members’ account balances will first be applied to the most recent fees owed us. If at any time after 30 days we cannot collect any fees owed to us, we may suspend or terminate your account or, at our discretion, put your account into the MOOV Financial Probation Program, which allows you to continue to place bids and win business in the MOOV marketplace while being subjected to a higher match fee (currently 10.0%) that is paid directly to us by the Shipping Customer as a deposit prior to the Shipping Customer accepting a bid from You. This deposit reduces the money that you may collect from the Shipping Customer by the exact amount of the deposit paid by the Shipping Customer. If you subsequently pay off your entire balance owed to MOOV, you may be removed from the MOOV Financial Probation Program. MOOV reserves the right to waive or change our fees, penalties, or interest at any time. MOOV also reserves the right to prevent you from making any new transactions until you have paid all Unpaid Fees. You also agree to pay any attorney fees, and other costs of collection incurred by us with respect to any Unpaid Fees. You also consent and authorize us to in our sole discretion make appropriate reports to 3rd party credit collection agencies, credit reporting agencies, financial institutions, tax agencies and law enforcement authorities, and cooperate with them in any resulting investigation or prosecution.

9. Bid Cancellations and Account Credits

A “Cancellation” occurs when either party has to cancel AFTER a bid was accepted on MOOV but BEFORE any services are performed. After a bid is accepted and the two parties communicate directly, occasionally one or both of the parties determine that they cannot complete the transaction. Cancellations should only be requested after reasonable attempts have been made to reach an agreeable solution and it is certain that the services that were booked on MOOV will not be performed. When you request a cancellation, the other party will be notified and will have 24 hours to respond by either:

⟨ a ⟩accepting the cancellation and your reason;

⟨ b ⟩accepting the cancellation but providing their own reason and/or comments; or

⟨ c ⟩disputing the reason for cancellation and requesting review by MOOV staff

If your Request for Cancellation is accepted by the other party, the Bid will be canceled and the shipment can either be relisted or deleted. If your Request is disputed by the other member, then the Request will be sent to MOOV and a determination will be made on allowing or not allowing the Cancellation. If the other party does not respond within the 24 hour period, the cancellation and reason will be automatically accepted (Case a).

The shipping customer deposit and/or the Bid (Auction) Service Charge will be applied as a credit to the shipping customer's MOOV account for all canceled shipments booked using the Booking Deposit payment method. An automatic refund for the 95% accepted bid price and a credit equal to the Auction Service Fee plus 5% of the accepted bid price will be issued for all canceled MOOV Payments transactions paid by debit or Credit Card or bank wire/transfer. Credits may be applied toward booking the same or any other shipment within 90 days of the original cancellation date. The remaining 95% of the bid price will be refunded in full. A full refund of the accepted bid price and Bid (Auction) Service Fee will be issued for all canceled MOOV Payments transactions paid by a bank account. A refund can only be given if payment has not been released to the TSP. If the TSP has been paid, then the funds are no longer in MOOV’s possession. The customer must first acquire a refund from the TSP before completing a cancellation on MOOV.

Every member is allowed 1 free cancellation for every 10 Bids (10%) on MOOV. Each Excessive Cancellation, above the 10% threshold, is considered to be excessive, or above the marketplace norm and will be displayed in the member's profile. MOOV will determine the excessive cancellation/bid rate based on both the TSP’s previous 12 month cancellation rate as well as their lifetime cancellation rate on MOOV. Only if both rates are above 10% will the TSP receive excessive cancellations. TSPs that have excessive cancellations may be charged higher match fees than other TSPs. To determine the excessive cancellation surcharge we will use the lower percentage of the previous 12 month or lifetime cancellation rate. For example, if a TSP has a lifetime cancellation rate of 15% and a past 12 month rate of 20%, then the user will have an excessive cancellation rate of 15%. Cancellations do not affect the overall feedback score or the % positive.

TSPs that have Excessive Cancellations at the time a bid is placed will have a variable surcharge added to their bid fee, in proportion to their current ratio of cancellations to bids. The fee schedule is as follows:

Excessive Cancellation Surcharge Schedule
Cancellations/Match Rate Bid Fee Surcharge
0-10% No Additional Fee
10.1-15% 10%
15.1-20% 12%
20.1-25% 14%
25.1-30% 16%
30.1-40% 18%
40.1+% 20%%

For example, when a TSP who has 93 matching bids and 15 cancellations places a bid, their cancellation rate is calculated at 15% (Matched shipments are always rounded up to the nearest 10, or 100 total in this example). Thus, this TSP would have a 10% surcharge added to their bid fee amount (i.e., if their match fee was previously N50 it will now be N55 because of the 10% surcharge).

MOOV takes abuse of the Cancellation process seriously. This includes submitting false or exaggerated reasons, attempting to cancel bids that have already occurred or are expected to occur, or colluding with other members to abuse the process. A member that is found to be abusing the process will automatically have their cancellation request denied, may be subject to additional fees and penalties, and may have their account immediately suspended or deleted.

10. No Agency

You hereby agree and acknowledge that your execution of this Agreement, your provision of services and/or your use of the MOOV website, does not confer or imply any contractor (independent or otherwise), agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship with us and furthermore that no affiliation, association or connection exists between you and us.

11. Release

Should you have a dispute with one or more MOOV users, you release MOOV, its officers, directors, agents, and employees from all claims, demands and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

12. Shipping

As a shipping customer, you are obligated to complete the transaction with the TSP if you accept the TSP's bid, unless the transaction is prohibited by law or by this Agreement. By accepting a TSP's bid, you agree to be bound by the conditions of the bid included in the bid details so long as those trip details are not in violation of this Agreement or unlawful. Acceptance generally is not retractable unless:

⟨ 1 ⟩the TSP materially changes the bid details after your acceptance;

⟨ 2 ⟩a typographical error is made; or

⟨ 3 ⟩you cannot authenticate the TSP's identity or credentials (see “Bid Cancellations and Refunds” above for more details). The TSP reserves the right to inspect your shipment before accepting it, and to refuse to transport any item prohibited by this Agreement or by law. We recommend that you do not seal any package before inspection by the TSP.

IMPORTANT: MOOV does not screen or qualify TSPs for compliance with federal, state or local laws and regulations. It is recommended that you confirm such compliance directly with the TSP before services are rendered by the TSP.

13. Prohibited and Restricted Items

⟨ a ⟩ Prohibited Items: Hazardous or dangerous goods. These are items that may pose a danger to health, safety, or property while being transported (such as explosives, radioactive materials, flammable gases and solids, and toxic substances). Hazardous goods that cannot be shipped through the mail or commercial carrier are not allowed on MOOV. The few hazardous materials that lawfully may be transported under certain conditions (if they are properly packaged and labeled) may be listed on MOOV - provided that the listing contains a clear notice of the hazardous nature of the material and a description of the planned method of shipping that complies with the law. For details on particular hazardous substances and transportation requirements in the Nigeria, see the Postal Service Publication. For details on particular hazardous substances and transportation requirements outside of the Nigeria, please consult your local postal authority and/or regulatory agency.

⟨ 2 ⟩ Restricted Items: Prohibited regulated or perishable goods. These are items considered restricted or perishable by the Postal Service which generally do not pose a danger to health, safety, or property while being transported, but their transport is regulated or banned for public policy reasons. Generally, restricted or perishable items that can lawfully be transported by mail or commercial carrier are permitted on MOOV (see Postal Service Publication for additional details). Full responsibility rests with the sender to comply with all postal and non-postal laws and regulations that relate to the mailing of hazardous, restricted and perishable material. Anyone who sends, or causes to be sent, a non-mailable or improperly packaged hazardous material can be subject to legal penalties (i.e., fines and/or imprisonment), including but not limited to those specified by law.

14. Transportation

You must legally be able to transport the shipments you bid on. You agree that it is your sole obligation to comply with all laws, rules, statutes and regulations that may apply including any and all local, state and federal licensing requirements. You must describe your offer and all terms of your services on the bid submittal form on our site. You acknowledge that the MOOV website exists for members to make a fully informed decision about your bids, services offering, policies and procedures. Therefore, you shall disclose to every member that you attempt to do business with your services offerings and relevant policies, procedures and fees that you will charge, including, but not limited to, taxes and/or other service charges. In the event, that you charge "extra fees" (and we are made aware of this fact), MOOV reserves the right to suspend or cancel your account at our sole discretion. Your bid may only include content relevant to the description of your transportation services. If you bid on any shipment and your bid is accepted by the shipping customer, you are obligated to perform the services offered in your bid at the accepted bid price. You authorize MOOV to charge the MOOV bid fee to your account when the shipping customer accepts your bid (see Fees). We are not responsible for the accuracy of this information. We recommend that you verify with the shipping customer the information that we provide.

15. Local Government Rates, Levies and Taxes

Some states and their local government councils, require that all TSPs passing through their roads register and pay certain rates, levies or taxes. While some of these rates, levies and taxes are acceptable in other states some are purely local and peculiar to the issuing state or local councils. TSPs must determine and comply with applicable local rates, levies and taxes applicable to any route they operate as non-compliance, which may lead to fines and other sanctions should in no way affect the bid rate agreed with a member. Certain rates, levies or taxes may involve movements only within one state. A number of states have statutes and regulations pertaining to such intrastate transportation. We suggest you check with the state Ministry of Transport or local council you operate from, through and to.

16. Account Flagging System

The MOOV site is self-policed by the MOOV community via a flagging system. The flagging system is used to communicate the policies of the MOOV User Agreement and Flagging Policies. MOOV members are able to ‘flag' certain texts that do not comply with this Agreement or the Flagging Policies. White flags are located in areas that are able to be flagged, including: shipment Q&A forum, the bid details section, user profiles, and shipment listing information. To flag text, community members click on the white flag following the text in question. After agreeing that the text you are flagging violates the MOOV User Agreement or Flagging Policies the white flag will turn yellow. A yellow flag is sent to the MOOV team for review. After review, the MOOV team will either ‘green flag' the text, meaning there was no violation, or ‘red flag' the text, meaning there was a violation and the content has been removed. A MOOV member who receives a red flag on three separate occasions is subject to suspension of their account.

17. Information You Submit

You solely, are responsible for any information you provide to us or other users in the registration, shipping, or transportation process. Your personal information and any shipment or trip listings must be true, legal, accurate, and non-fraudulent.

⟨ a ⟩ You may not provide contact information to other members for the purpose of bypassing MOOV transaction fees.

⟨ b ⟩ Information may not contain any viruses or other malware that may damage or interfere with our website and mobile application.

⟨ c ⟩ Furthermore, you may not list any shipment or trip on our site that, by paying to us a bid fee, could cause us to violate any applicable law, statute, ordinance or regulation, or that violates our Prohibited Items terms.

⟨ d ⟩ You authorize MOOV to use the information you supply to us in connection with our services and in accordance with this Agreement.

⟨ e ⟩ e) Our website and mobile application acts as a passive conduit for any and all communication and/or distribution of information. We have no control, editorial or otherwise, over any communication, information, and specifically, over the content of such communication or information. We do not and will not ensure the accuracy or reliability of such communication or information nor will we act as a monitor over the content of such communication for information. However, we do reserve the absolute right to remove or restrict any communication or information that you may post to the website and mobile application that is in violation of this Agreement, illegal, threatening, or lewd.

⟨ f ⟩ You acknowledge and agree that this website and mobile application acts as a passive conduit for any of your online communication or distribution of content or information.

⟨ g ⟩ Furthermore, you expressly represent and warrant the following:
⟨ i. ⟩ You are the owner, with all appurtenant rights thereto, of any and all communication, content and/or information that you post on the website or mobile application,
⟨ ii. ⟩ You are the legitimate and rightful grantee of a worldwide, royalty free, perpetual, irrevocable, sub-licensable, non-exclusive license to use, distribute, reproduce and distribute such communication, content and/or information. To only that extent to allow us to use your communication, content and/or information and not violate your rights in the same, you grant to us a royalty free, perpetual, irrevocable, sub-licensable, non-exclusive license to exercise the copyright, publicity and database rights that you have in your communication, content and/or information.

⟨ h ⟩ You further represent and warrant that any and all of your online communication, content and/or information:

  • Will not violate any international, federal or state law, regulation, rule, or statute;
  • Will not violate the terms of this Agreement;
  • Will not infringe any third party's intellectual property rights including but not limited to copyright, patent or trademark rights;
  • Will not contain obscene, lewd, or suggestive content and under no circumstances will it contain pornography;
  • Will not be libelous, threatening, harassing or defamatory. This specifically includes making legal claims of any sort about MOOV employees, agents, other members, or the marketplace itself;
  • Will not contain any computer hardware or software, viruses, Trojan horses, worms, or any other computer programming that may interfere with the operation of our website, mobile application, operation of any of our systems and or create or impose a large burden or load on our website or mobile application;
  • Will not scan or test the vulnerability or security of our website, mobile application or the system within which it operates;
  • Will not be used for commercial or public purposes outside of the requirements of this Agreement;
  • Will not create liability for us in any manner whatsoever;
  • Will not frame or link to our website without our written permission; and
  • Will not involve the upload, or insertion of, any programming language or code into or onto our website or mobile application.

⟨ i ⟩ You agree to use common sense and good judgment when conducting or posting any online communication or distribution of information.

⟨ j ⟩ You assume legal responsibility for all damages incurred as a result of any of your online communication or distribution of information.

18. Fraud

MOOV may suspend or terminate your account if we suspect that you have engaged in fraudulent activity in connection with our site. Members may not manipulate the bid prices for any shipment or interfere with other members' listings or transactions. Other fraudulent acts include:

⟨ a ⟩ Fees - You shall NOT:

  • Request payment from another MOOV member via instant cash transfer services (non-bank, point-to-point cash transfer services such as Bank lodgment or transfer or Western Union or Moneygram);
  • Charge to, or in any way attempt to collect from members, as an additional charge to the total amount agreed upon for the services, the MOOV Bid Fee, or;
  • Charge members a higher price (including taxes, service charges, or any other fees) than that which was agreed upon on the MOOV website or mobile application (given that the particulars of the service requested are materially the same as those requested on the MOOV website or mobile application). Your accepted bid price must include ANY and ALL charges, including any taxes, fees, etc.;
  • Represent or communicate to members that you are to collect the MOOV Bid Fee;
  • Cause another person or entity to engage in any conduct, act or behavior intended or designed to circumvent or avoid, in any manner, our right to the MOOV Bid Fee;
  • Enter into any transaction, letter of intent or memorandum of understanding, written or verbal, formal or informal agreement, with a member, that circumvents or avoids our right to a Bid Fee;
  • Communicate or correspond, whether by written, verbal, or electronic means, with a member, for the purpose of entering into an agreement or transaction that circumvents or avoids our right to a Bid Fee.

⟨ a ⟩ Manipulating Rating - You acknowledge and agree that the MOOV website or mobile application is a neutral venue and that all transactions for services are made by and between you and other members only and, therefore, we cannot, do not and will not make any comments on behalf of you or your services. As a consequence, you acknowledge that the key component and integrity of the site is the ability of members to leave comments or feedback about you and/or your services (whether positive, neutral or negative) AND for other members to read and evaluate those feedback reviews and make voluntary choices based upon that feedback. Therefore, in order to preserve the key component and integrity of the site, you shall NOT:

  • Entering personal contact information, such as website addresses, fax numbers, phone numbers or email addresses, in MOOV's question and answer system, profile section, “Additional Information” sections, username, discussion forums, shipment listing, or shipment description.
  • Using personal contact information, such as website addresses, fax numbers, phone numbers, or email addresses, obtained through MOOV's question and answer system, profile section, “Additional Information” section, username, discussion forums, shipment listing, or shipment description to offer to deliver a listed item off-site or to offer a shipment for delivery off-site. MOOV reserves the right to edit, amend, or delete any personal contact information that members submit on our site. MOOV reserves the right to suspend or delete the account of any member that attempts to make off-site transactions.

19. Off-Site Communications

MOOV prohibits offers by its members to transport listed shipments, or to offer listed shipments for transport, outside of the MOOV site. Offers of this nature circumvent MOOV's fee structure and are a potential fraud risk for both shipping customers and TSPs. Some examples of off-site offers include:

  • Improperly influence in any manner, or cause another to, improperly influence in any manner the feedback of the member;
  • Post and/or cut and paste and/or copy the content of a member feedback review from the MOOV website or mobile application to your own personal or business website, to any other third party web site and/or on any of your own personal, business or third party marketing/advertising materials regardless of the form;
  • Attempting to gain feedback by receiving multiple feedback from the same member (members may only leave one feedback, whether positive, neutral, or negative, to any other member, regardless of the number of bids that the two parties complete with each other);
  • Post or attempt to post, in any manner or by any means, a feedback review on your own account.
  • Ask shipping customers to pay off-site through another form of payment when they have already paid through MOOV Payments.

20. Posting in the Community

MOOV reserves the right to edit, amend, or delete any information posted on the site if, in the sole opinion of MOOV, the posting contains language that is vulgar, obscene, inflammatory, illegal, irrelevant, or in violation of any section of this User Agreement or our Community Rules and Guidelines, which has detailed information about what postings we deem unacceptable.

21. Right to Reject or Remove Members

We reserve the absolute right to reject your participation, or remove you from your current participation, in the MOOV site at any time and for any reason or for no reason and without notice to you. An event that may result in the rejection or removal of Your participation can include but is not limited to: any circumvention of the MOOV marketplace by you or by others at your direction; Your creation, maintenance and/or management of more than one account; Your circumvention or non-payment in full of our fees; any attempt by you to improperly influence, or cause another to, improperly influence the feedback of members; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with a member and/or a failure to deliver the promised services on time; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with one of MOOV employees, agents, or partners.

22. Petition for Reinstatement

Upon your removal from the MOOV website, you may petition for reinstatement. Your petition for reinstatement must include the following:

(a) A written statement as to why you should be reinstated

(b) Your contact information; your Petition will be reviewed at our discretion and any determination as to your reinstatement will be based on our sole judgment. Your submission of a Petition does not, in any manner, guarantee, that you will be reinstated and we specifically disclaim any and all representations with respect to such guarantee. We will contact you as to our decision to reinstate you. We are not obligated to give you any reason or basis as to our decision. You understand that any decision as to reinstatement may be a simple, yes or no. All decisions are final.

23. Confidentiality/Non-Disclosure

As a result of the performance of this Agreement and whether due to any intentional or negligent act or omission, we may disclose to you or you may otherwise learn of or discover, our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods and applications, or other aspects of our business ("Our Information"). You hereby agree and acknowledge that any and all of our information is confidential and shall be our sole and exclusive intellectual property and proprietary information. You agree to use Our Information only for the specific purposes as allowed by the performance of this Agreement. Any disclosure of Our Information to a third party specifically including a direct competitor is strictly prohibited and will be vigorously challenged in a court of law. All obligations contained herein shall survive the termination of this Agreement. Furthermore, you acknowledge that our information is proprietary, confidential and extremely valuable to us, and that we would be materially damaged by your disclosure of Our Information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this confidentiality obligation, and that we shall be entitled to injunctive relief.

24. Taxes

You are responsible for collecting and remitting any and all taxes associated with the transactions or use of this site.

25. Record Keeping/Audit

We reserve the right to keep all records of any and all transactions and communications between you and other members for administration purposes.

26. Non-solicitation

During the term of this agreement, you shall not solicit to hire nor hire our employees of whom you become aware of through the performance of this Agreement. Furthermore, you shall not otherwise interfere with any of our other business relationships including those with our members.

27. No Felony Convictions

You represent and warrant that you, and any individuals associated with you who will perform the services, have not been convicted of a felony. Furthermore, you represent or warrant that there are currently no legal proceedings, criminal, civil or administrative, instituted against you that will prevent you from performing the services.

28. Unsolicited Idea Submission

We always want to receive messages and feedback from MOOV members and welcome any comments regarding the MOOV marketplace. However, MOOV policy does not allow us to accept or consider ideas, suggestions, or proposals other than those we specifically request. The intent of this policy is to avoid the possibility of future misunderstandings when new functionality and features developed internally by MOOV might be similar or even identical to your idea.
If you do send MOOV an unsolicited suggestion, idea, or proposal, or if you send, at the request of MOOV, a comment or suggestion to improve the MOOV Marketplace (for example, through Discussion Boards or via email) (collectively, the "Submission"), MOOV will consider the Submission to be non-confidential and non-proprietary. MOOV shall have no obligations concerning the Submission, contractual or otherwise (including but not limited to an obligation to keep the Submission confidential), and shall not be liable for any use or disclosure of any Submission. MOOV shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to you.

29. Identity Verification

We use techniques to help verify the identity of TSPs when they register on our website through the domain, sub-domains or mobile application; however, MOOV cannot and will not confirm each Service Provider's identity. We have implemented a user-managed feedback system to help you evaluate other members you are transacting with.

30. Resolving Rating Disputes

To maintain the integrity of the rating system, comments left for a member is a permanent part of that member's profile. Comments cannot be edited at a later date. Members should resolve any misunderstandings prior to leaving comments since most misunderstandings can and are resolved quickly through direct communication. There may be times when you are unhappy with, disagree with, or regret comments that you left for another member, or that may have been left for you. If you have a disagreement over comments that has been left, you have options to respond.

(A) Reply to Comments Received. Share your side of the story by responding to any comment that has been left for you. Your response will be shown directly below the comment left by the other MOOV member.

(B) Mutual Comment Withdrawal. If both members are able to resolve a problem after comments has been left, you can mutually agree to withdraw the comment rating. The comment will still appear in your profile, but it will no longer count towards your feedback score. Both members must agree, and comment will be withdrawn at the same time upon confirmation of the request by both members.

(C) Comment Withdrawal. MOOV will remove individual comments only in very rare circumstances, such as when they violate certain MOOV policies. Other situations where MOOV will remove comment include: comment containing vulgar language or other personal contact information, and instances when MOOV receives a valid court order to remove comment.

31. Remedies

Remedies for use of our website or mobile application that violate this agreement include, but are not limited to, the immediate removal your shipment or trip listings, notifying our members of your actions, issuing a warning, temporarily suspending your membership, terminating your membership, and refusing to provide our services to you.

32. No Warranty

MOOV, our employees, and our suppliers provide services without any warranty or express, implied or statutory conditions. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

33. Limited Liability

We try to keep MOOV and its sites, services, and tools safe, secure, and functioning properly. You acknowledge that we cannot guarantee the continuous operation of or access to our sites, services, or tools. You further acknowledge that operation of and access to our sites, services, or tools may be interfered with as a result of technical issues or numerous factors outside of our control. You agree that you are making use of our sites, services, and tools at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold MOOV responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

  • Your use of or your inability to use our sites, services and tools;
  • Delays or disruptions in our sites, services, or tools;
  • Viruses or other malicious software obtained by accessing our sites, services, or tools or any site, services, or tool linked to our sites, services, or tools;
  • Glitches, bugs, errors, or inaccuracies of any kind in our sites, services, and tools or in the information and graphics obtained from them;
  • The content, actions, or inactions of third parties, including items listed using our sites, services, or tools or the destruction of allegedly fake items;
  • A suspension or other action taken with respect to your account;
  • Your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you

34. Indemnity

You agree to indemnify and hold us and our officers, directors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your negligence, breach of this Agreement, or violation of any law or the rights of a third party.

35. Legal Compliance

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your listing, shipping, transporting, and solicitation of offers to ship and transport items.

36. Arbitration

Any legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by MOOV to collect our fees and/or recover damages for, or obtain an injunction relating to, the MOOV site operations, intellectual property, and our services, shall be settled by binding arbitration in accordance with the commercial arbitration rules of the Federal Republic of Nigeria. The arbitration shall be conducted in Lagos, Lagos State, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

37. Dispute Resolution

Disputes between you and MOOV regarding our services should be reported to MOOV Member Support. We will attempt to resolve any disputes you have with us. Because we are a neutral venue (as explained above), we are not responsible for resolving any disputes between you and members regarding services. If you report a dispute to MOOV, we will make every effort to help both parties communicate; however, all disputes must be resolved directly between you and members. Therefore, if we are contacted by a member who claims to have a dispute with you regarding the services and they request your contact information (including but not limited to any of your provided phone numbers and/or addresses) to settle the dispute, You expressly authorize us to release your provided contact information to the customer and you agree to release us from any and all liability associated therewith. We encourage you to report all member-to-member disputes to law enforcement officials or a certified mediation or arbitration entity. We do not specifically endorse any such third party mediation or arbitration entity. When appropriate, we also encourage you to report disputes involving fraud, theft, or other criminal activity to the appropriate law enforcement agencies.

38. Protection of Intellectual Property Content

The MOOV website and mobile application contains copyrighted material, inventions, know how, potential patentable business method material, design logos, phrases, names, logos or HTML Code ("Intellectual Property Content") all of which, unless otherwise indicated and/or provided pursuant to a third party license, are our sole property and we retain all appurtenant rights, interests and title thereto. We also claim ownership rights under the copyright and trademark laws with regard to the "look", "feel", "appearance" and "graphic function" of this website and mobile application including but not limited to its color combinations, sounds, layouts and designs. You agree and acknowledge that your use of this website and mobile application does not confer upon you any license or permission to use our (or any third party's) Intellectual Property Content. You shall not reproduce, modify, display, sell, or distribute the Intellectual Property Content, or use it in any other way for public or commercial purpose. All other trademarks, service marks and copyrights are held by their rightful owners.

39. Trademark and Domain Name Protection

The MOOV website and mobile application contains trademarks, trade names, trade dress, service marks, domain names or other indicia of ownership (collectively the "Marks") owned or licensed for use by us. Unless otherwise agreed to in an Addendum to this Agreement, you agree that no right, property, license, permission or interest of any kind in or to the Marks is or is intended to be given or transferred to or acquired by you pursuant to the execution, performance or non-performance of this Agreement or any part thereof. You shall in no way contest or deny the validity of, our right of title to or license of use for, the Marks, and you shall not encourage or assist others directly or indirectly to do so, during the lifetime of this Agreement and thereafter. You shall not utilize the Marks in any manner that would diminish their value or harm their reputation. You shall not use or register any domain name that is identical to or similar to any of the Marks.

40. Security

MOOV uses industry standard practices to safeguard your personal information, including firewalls and Secure Socket Layers. We utilize several different security techniques to protect data from unauthorized access, but we cannot guarantee the security of our system. We also do not guarantee uninterrupted or secure access to our system, as the operation of our website or mobile application can be interrupted by numerous factors outside of our control.

41. Governing Law


42. General

This Agreement may not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealing not made a part of the Agreement by its express terms. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of this Agreement as a whole and any such provision should be enforced by authorities, and reconstructed if need be, to apply to the maximum extent allowable under applicable law. The failure by either party to enforce at any time any of the provisions of this Agreement, to exercise an-\ly election or option provided herein, or to require at any time the performance of the other of any of the provisions herein will not in any way be construed as a waiver of such provisions. Reasonable attorneys' fees and costs will be awarded to the prevailing party in the event of litigation involving the enforcement or interpretation of this Agreement. The section headings used herein are for convenience only and shall not be given any legal import.

Last Revised Date: October 3, 2016